Privacy Policy

Last updated: October 13, 2025

1. Introduction

At Tromsø Norway Tours, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Booking and payment information
  • Communication preferences
  • Feedback and correspondence

We also automatically collect certain information when you visit our website:

  • Browser type and version
  • IP address and device information
  • Pages visited and time spent on our website
  • Referring website addresses

3. How We Use Your Information

We use your information to:

  • Process and manage your tour bookings
  • Communicate with you about your bookings and our services
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraud and unauthorized activity

4. Information Sharing

We may share your information with:

  • Tour operators to fulfill your bookings
  • Payment processors to handle transactions
  • Service providers who assist in operating our website
  • Law enforcement when required by law

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser. For more details, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for accounting and legal purposes.

8. Your Rights

Under GDPR and Norwegian privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at info@tromsonorwaytours.com

9. International Data Transfers

Your information may be transferred to and processed in countries other than Norway. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@tromsonorwaytours.com or visit our Contact page.